Terms and Conditions

Subject to change upon business registration

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website tonzmarketing.com and any services provided by Tonz Marketing ("we", "us", "our"), a sole trader business operated by Heston, registered at 42 Trever Crescent, Northampton, NN5 5PF, England.

By accessing our website, submitting an application, or entering into a service agreement with Tonz Marketing, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services

2.1 Service Description

Tonz Marketing provides DTC e-commerce conversion optimisation services, specifically the "90-Day Funnel Rebuild" programme. This service includes a full conversion audit, funnel strategy, implementation, and optimisation over a 90-day period.

2.2 Eligibility

Our services are intended for direct-to-consumer (DTC) brands and businesses. By applying for our services, you confirm that you are authorised to represent and enter into agreements on behalf of your business.

2.3 Application Process

All clients must complete our qualification form (Typeform) before services are confirmed. Submission of an application does not guarantee acceptance. We reserve the right to decline any application at our discretion.

3. Payment Terms

3.1 Pricing

The standard fee for the 90-Day Funnel Rebuild programme is £5,000 per month for a minimum term of 3 months, totalling £15,000 for the full programme.

3.2 Payment Schedule

Payment is due before work commences and at the beginning of each subsequent month throughout the contract term. Work will not begin until the first payment is received and confirmed.

3.3 Accepted Payment Methods

• Bank Transfer (BACS)
• Stripe (credit/debit card)
• PayPal

3.4 Late Payment

If payment is not received by the due date, we reserve the right to pause or suspend all work until payment is received. Continued non-payment beyond 14 days may result in termination of the contract.

3.5 Refund Policy

All payments made to Tonz Marketing are strictly non-refundable. By proceeding with payment, you acknowledge and agree that no refunds will be issued under any circumstances, including early cancellation or dissatisfaction with results.

4. Contract Duration and Cancellation

4.1 Minimum Term

The minimum contract term is 3 months (90 days). Clients may not cancel within the first 3 months without remaining liable for the full contract value.

4.2 Cancellation Notice

After the initial 3-month term, either party may terminate the agreement by providing 30 days written notice via email to hello@tonzmarketing.com.

4.3 Effect of Cancellation

Upon cancellation, all ongoing work will cease at the end of the notice period. Any outstanding payments for work completed during the notice period remain due and payable.

5. Client Obligations

5.1 Required Access

To enable Tonz Marketing to deliver services, clients must provide the following within 72 hours of contract commencement:

• Brand assets (logos, fonts, colour palettes, imagery)
• Ad account access (Meta, TikTok, or relevant platforms)
• Shopify developer access
• Agent access to required social media accounts

5.2 Contract Pause

If the required assets and access are not provided within 72 hours of the agreed start date, Tonz Marketing reserves the right to pause the contract. The 90-day period will not commence until all required access has been granted. Any delays caused by the client do not entitle the client to a refund or reduction in fees.

5.3 Approvals

All changes, implementations, and deliverables require written sign-off from the client before going live. By providing sign-off, the client accepts full responsibility for the approved work.

5.4 Communication

• Attend weekly calls as scheduled
• Attend monthly check-in reviews
• Schedule all calls at least 24 hours in advance
• Respond to communications within appropriate and reasonable timeframes
• Not request last-minute changes without prior agreement

5.5 Last-Minute Changes

Any changes requested by the client outside of the agreed scope or requested with less than 24 hours notice may incur additional fees. Tonz Marketing will notify the client of any such charges before proceeding.

5.6 Other Agencies

Clients may engage other marketing or creative agencies simultaneously, provided that such engagement does not interfere with, contradict, or undermine the work being carried out by Tonz Marketing. We reserve the right to pause or terminate services if a conflict arises.

6. Intellectual Property

6.1 Client Ownership

Upon full payment of all fees due, the client owns all deliverables produced by Tonz Marketing as part of the 90-Day Funnel Rebuild programme, including funnel architecture, copy, and design assets.

6.2 Tonz Marketing Frameworks

All proprietary frameworks, methodologies, templates, audit processes, and strategic materials developed or shared by Tonz Marketing remain the exclusive intellectual property of Tonz Marketing. Clients are strictly prohibited from:

• Sharing, distributing, or disclosing Tonz Marketing frameworks or templates to any third party
• Reselling or licensing any materials provided by Tonz Marketing
• Using Tonz Marketing materials outside of the scope of their own business

6.3 Breach of IP

Any unauthorised use, sharing, or distribution of Tonz Marketing intellectual property will result in legal action and may incur significant financial penalties. Tonz Marketing reserves the right to pursue all available legal remedies.

6.4 Case Studies

Tonz Marketing reserves the right to use client results, data, and outcomes as case studies for marketing and promotional purposes. Client names and identifying information will only be disclosed at the client's discretion. By entering into a service agreement, clients agree to this use of their results unless they provide written objection.

7. Limitation of Liability

Tonz Marketing provides conversion optimisation services based on best practices and expertise. However, we do not guarantee specific revenue outcomes, conversion rate increases, or business results. Results vary depending on factors outside of our control, including but not limited to market conditions, product quality, ad spend, and client implementation.

To the fullest extent permitted by law, Tonz Marketing shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our services.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

Tonz Marketing reserves the right to update these Terms and Conditions at any time. Changes will be posted on tonzmarketing.com with an updated date. Continued use of our services following any changes constitutes acceptance of the revised Terms.

10. Contact

Email: hello@tonzmarketing.com
Website: tonzmarketing.com
Address: 42 Trever Crescent, Northampton, NN5 5PF